How can we help?
Reach out through any of the channels below. We're here to support you every step of the way.
General & website support
For questions about your account, navigating the website, or any general questions about SaludAhora and our services.
- Phone
- +1 (704) 322-3683
- Hours
- Monday – Friday, 9:00 AM – 6:00 PM EST
We typically respond to emails within 24 hours.
Medical & prescription support
For questions about your visit with your provider, your prescription, medication side effects, dosage, refills, billing inquiries, or any other medical-related questions.
- help@saludahora.com
- Phone
- +1 (401) 600-2956
- Hours
- Available 24/7
We typically respond to emails within 24 hours.
Pharmacy pickup
For questions about when your medication will be ready for pickup, please contact the pharmacy you selected during your intake questionnaire. You can find your selected pharmacy information in your patient portal.
- help@saludahora.com
If you're unsure which pharmacy you selected or need help locating it, contact us at help@saludahora.com.
Shipping & delivery status (MWL patients only)
Shipping and delivery tracking is only applicable to Medical Weight Loss patients, as medications are shipped directly to you. All other patients will pick up their prescriptions through their own selected pharmacy.
- help@saludahora.com
If you are an MWL patient and have questions about your shipment, please contact us directly.